Want to make the most of your order? Here’s how:

✔️ Buy 2 or more items from kidswear, jewellery, or footwear – and enjoy FREE standard shipping
✔️ Order 2+ womenswear pieces – and we’ll ship it for FREE
✔️ Mix and match across categories – if your total is over $150, shipping is on us!

• We also combine multiple items into one parcel wherever possible to reduce waste and save you costs.
  To get a tailored shipping quote before checkout, please contact us directly on WhatsApp.
• 📱 Contact Us on WhatsApp

We respond promptly and love assisting our customers personally!

Once your order is shipped, a tracking number will be sent via Whatsapp or email. If you do not receive tracking details within 3 days of purchase, please get in touch with us.

• All items are packed with care to ensure they arrive in perfect condition.
• Jewellery is securely boxed to prevent damage in transit.
• Clothing is neatly folded and wrapped to preserve fabric and embellishment quality.

To ensure smooth support in case of any delivery issues, we kindly request customers to record an uncut parcel opening video when receiving their order.
Please refer to our Returns & Exchanges Policy for full details.

We do not accept returns, refunds, or exchanges in the following cases:

• You change your mind
• You ordered the wrong size or style
• You found a similar product elsewhere at a lower price
• The item looks slightly different due to screen variations or lighting

If you're unsure about sizing, please contact us before purchasing — we’re happy to help you choose the right fit.

Exchanges may be offered for eligible items and are subject to stock availability. If your requested item is unavailable, you will receive a store credit valid for 6 months.

To maintain hygiene and product quality, we do not accept returns or exchanges on:

• Jewellery and accessories
• Sale or discounted items
• Custom-stitched or altered garments
• Used, worn, or damaged items after delivery

If you receive a damaged, missing, or incorrect item, please notify us within 24 hours of delivery by contacting us via WhatsApp or email with:

1. A clear, uncut parcel opening video
2. Your name and order number
3. A brief description of the issue

Once reviewed, we will arrange an appropriate solution — either a repair, replacement, or store credit as per your situation.

To process complaints, we require a continuous, unedited video of the parcel being opened.
The video must show:

• Your name/address label on the sealed package
• All four sides of the unopened parcel
• The full unboxing process
• Any issue clearly shown within the same video

❗ Claims without valid, uncut video proof will not be accepted.

We respect and comply with your rights under the Australian Consumer Law (ACL).
You may be entitled to a refund, replacement, or repair if the product:

• Has a major fault
• Is not as described
• Is not of acceptable quality

For minor issues, we will offer repair or replacement within a reasonable timeframe.

If anything in this policy conflicts with the ACL, the Consumer Law will apply.

• If the issue is from our end (e.g. damaged or incorrect item), we cover return shipping
• If you’re returning due to sizing or personal reasons, you are responsible for the return postage
• If a return is approved, we may request that items be sent in original packaging (where possible)

• Refunds are only issued when required by Australian Consumer Law
• In all other approved cases, we offer store credit valid for 6 months
• Refunds are processed back to the original payment method within 5–7 business days

To begin your return or exchange request, please contact us with:

• Your full name
• Your order number
• A brief explanation
• Your parcel opening video, if applicable

📱WhatsApp 📧Email: manisstudiosydney@gmail.com